Customer Support

General Questions

How may orders of Cocoili should I place?

The most popular order for new customers is the 3 bottle package, and that's what I recommend to start with.

Why is Cocoili a cut above the rest of the coconut oil skin care products on the market?

All Cocoili products are produced in a FDA-approved facility where we do our own in-house micro-testing to ensure our fresh ingredients are completely free of any harmful contaminants. Our products also undergo a 3-stage quality assurance process before they ship. Which is why we are so comfortable offering you a 90-day money-back guarantee. 

How long does it take for the product to ship?

Most of our orders are shipped by USPS First-Class Mail for domestic order which typically is 1-7 business days. And DHL eCommerce Shipping for International Orders.   DHL takes 7-14 days typically.  We do have additional shipping options that we can provide, if you purchase 4 or more bottles you will automatically get upgraded to Priority Mail for Domestic Orders, and USPS International First Class for Canadian Customers.  All Non US Domestic or Canadian Orders Ship via DHL eCommerce shipping.

Where do you ship?

We ship all over the world to 36 countries: Australia, Belarus, Canada, China, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, India, Ireland, Italy, Malaysia, Malta, Netherlands, New Zealand, Oman, Poland, Portugal, Singapore, Slovakia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, United Kingdom, and throughout the United States.

Need to speak to our team directly?

Email Us So We Can Help: 


Our Team is ready to respond to your email to help in any way. Need Tracking Help, Refund Help, Product Help? We are here, simply email and myself or the Customer Support team lead will reply back within 48-72 hours.

Give Us A Call: 


Our call center is open Monday - Friday from 9am to 5pm. Since we are a small team we ask that you call us and leave a voice mail with you Name, Email, Questions, Order Number if you have one, and the best number to reach you back at.  We try to return all calls with in 48-72 business hours.

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“Statements on this website have not been evaluated by the Food and Drug Administration. Products are not intended to diagnose, treat, cure or prevent any disease. Review all product warnings prior to use." "Not intended to cure any disease”. “Product is not scientifically proven with 2 double-blind randomized controlled tests”.

The information provided on this site is for informational purposes only and is not intended as a substitute for advice from your physician or other health care professional or any information contained on or in any product label or packaging. You should not use the information on this site for diagnosis or treatment of any health problem or for prescription of any medication or other treatment. Always consult with a healthcare professional before starting any diet, exercise or supplementation program, before taking any medication, or if you have or suspect you might have a health problem. You should not stop taking any medication without first consulting your physician. Results featured on this web site are atypical. As individuals differ, so will results. Science Natural Supplements (Cocoili) distributes a product line made with natural ingredients. Always check with your doctor for risks associated with dietary supplements and your specific health conditions and/or allergies.

Representations regarding the efficacy and safety of this product have not been evaluated by the Food and Drug Administration. The FDA only evaluates foods and drugs, not supplements like these products. These products are not intended to diagnose, prevent, treat, or cure any disease. These product's are not scientifically proven with 2 double-blind randomized controlled tests.

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