Need Some Help?

Find Friendly Support From Team Cocoili

Whether you have questions about a product or you’d like to place an order, the friendly team at Cocoili is ready to help you at any stage. Explore contact options, find a list of frequently asked questions and learn about our return and refund policy below:

Fastest Way To Get Help:

Prompt E-mail Assistance

E-mail us for prompt assistance with product inquiries, tracking or refunds. Our customer support team is committed to returning all e-mails within 48 to 72 hours.

Email: support@cocoili.com

​Slow Way To Get Help:

Telephone Service

Our Team is ready take your call.  Since we are a small team we ask that you call and if we can't answer please leave a voice mail with your:

  • Name,
  • Email,
  • Questions,
  • Order Number if you have one,
  • And the best number to reach you back at.  

We try to return all voicemail's with in 48-72 business hours.

​Call Center Hours: Monday - Friday 9am -5pm PST

Call: ​(85​5) 857-3589

Frequently Asked Questions

Browse our list of frequently asked questions while you’re waiting for an e-mail reply or return phone call. You may just find the answers you need!

Q:   How much Cocoili product should I order?

A:   New customers often opt for our three-bottle package. Not only do our products come with a 180-day money-back guarantee, but you can also sign up for automatic shipping to unlock savings of 10 to 15 percent.

Q:  What ingredients does Cocoili’s three-part system contain?

A:   Cocoili products contain just three main ingredients — organic coconut oil, soothing aloe vera and healing witch hazel — which are naturally derived and minimally processed to give you an honest clean and a healthy glow.

Q:  Why is Cocoili an industry leader in all-natural skin care?

A:   Our customer-centered philosophy, commitment to quality and passion for purity are at the heart of everything we do. We use only natural ingredients free from chemicals, preservatives and additives, and we test our products with cruelty-free methods against the strictest quality standards. If you’re ever unhappy with your purchase, we’ll offer you a full refund within 180 days.

Q:  When will I receive my order?

A:   Within the United States, orders ship three to seven days from purchase. International orders ship within two to four weeks.

Q:  Can I schedule automatic Cocoili shipments?

A:   Yes! Make sure you never run out of our products by scheduling orders to automatically ship monthly, every three months or every six months. Cancel anytime by e-mailing support@cocoili.com.

Q:  Where does Cocoili ship?

A:   We’re proud to ship within the United States and to 36 countries around the world: Australia, Belarus, Belgium, Canada, China, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hong Kong, India, Ireland, Italy, Malaysia, Malta, Netherlands, New Zealand, Oman, Poland, Portugal, Singapore, Slovakia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates and United Kingdom.

Q:  Will Cocoili work for my sensitive skin?

A:   Our products were formulated especially for you! Unlock the power of organic coconut oil to reveal your skin’s natural beauty and glow by alleviating common skin problems associated with rosacea, eczema, psoriasis and more.

Q:  Does Cocoili really contain organic coconut oil?

A:   Absolutely. We use only the purest form of organic coconut oil to deliver outstanding natural products that nourish, heal and revitalize your skin.

Returns & Refunds

We want you to love Cocoili as much as we do, and we hope our products meet your expectations in every way.

If you’re every unsatisfied with your purchase, we offer you a 180-day money-back guarantee free from hassles and questions.

Simply return your empty bottle for a full refund. Take these steps to begin the easy refund process:

1.   E-mail the Cocoili team at support@cocoili.com, including the following information:

  • First and last name
  • E-mail address and telephone number used to place the order
  • Complete shipping address
  • Order number
  • Names and quantities of products you’d like to return

You’ll receive a reply with our return address within 48 business hours.

2.    Return your empty bottle within 180 days from purchase with the original shipping invoice and the confirmation number you’ve been assigned. Postage is your responsibility; we suggest you obtain confirmation and tracking numbers.

3.    Receive a refund for your entire order (less return postage) once we have your returned bottles. We ask for your patience throughout the refund process to allow for quality control, shipping times and credit card transactions.

Unfortunately, failure to comply with our return and refund policy renders your purchase non-refundable.

“Statements on this website have not been evaluated by the Food and Drug Administration. Products are not intended to diagnose, treat, cure or prevent any disease. Review all product warnings prior to use." "Not intended to cure any disease”. “Product is not scientifically proven with 2 double-blind randomized controlled tests”.

The information provided on this site is for informational purposes only and is not intended as a substitute for advice from your physician or other health care professional or any information contained on or in any product label or packaging. You should not use the information on this site for diagnosis or treatment of any health problem or for prescription of any medication or other treatment. Always consult with a healthcare professional before starting any diet, exercise or supplementation program, before taking any medication, or if you have or suspect you might have a health problem. You should not stop taking any medication without first consulting your physician. Results featured on this web site are atypical. As individuals differ, so will results. Science Natural Supplements (Cocoili) distributes a product line made with natural ingredients. Always check with your doctor for risks associated with dietary supplements and your specific health conditions and/or allergies.

Representations regarding the efficacy and safety of this product have not been evaluated by the Food and Drug Administration. The FDA only evaluates foods and drugs, not supplements like these products. These products are not intended to diagnose, prevent, treat, or cure any disease. These product's are not scientifically proven with 2 double-blind randomized controlled tests.

​​Copyright 2018 - Science Natural Supplements (Cocoili) - All Rights Reserved - (855) ​857-3589 - ​support@cocoili.com

​WARNING: This product can expose you to chemicals including mercury and lead, which are known to the State of California to cause cancer and birth defects or other reproductive harm.  For more information go to​ www.p65warnings.ca.gov