Whether you have questions about a product or you’d like to place an order, the friendly team at Cocoili is ready to help you at any stage. Explore contact options, find a list of frequently asked questions and learn about our return and refund policy below:
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Prompt E-mail Assistance
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Our Team is ready take your call. Since we are a small team we ask that you call and if we can't answer please leave a voice mail with your:
We try to return all voicemail's with in 48-72 business hours.
Browse our list of frequently asked questions while you’re waiting for an e-mail reply or return phone call. You may just find the answers you need!
Q: How much Cocoili product should I order?
A: New customers often opt for our three-bottle package. Not only do our products come with a 180-day money-back guarantee, but you can also sign up for automatic shipping to unlock savings of 10 to 15 percent.
Q: What ingredients does Cocoili’s three-part system contain?
A: Cocoili products contain just three main ingredients — organic coconut oil, soothing aloe vera and healing witch hazel — which are naturally derived and minimally processed to give you an honest clean and a healthy glow.
Q: Why is Cocoili an industry leader in all-natural skin care?
A: Our customer-centered philosophy, commitment to quality and passion for purity are at the heart of everything we do. We use only natural ingredients free from chemicals, preservatives and additives, and we test our products with cruelty-free methods against the strictest quality standards. If you’re ever unhappy with your purchase, we’ll offer you a full refund within 180 days.
Q: When will I receive my order?
A: Within the United States, orders ship three to seven days from purchase. International orders ship within two to four weeks.
Q: Can I schedule automatic Cocoili shipments?
A: Yes! Make sure you never run out of our products by scheduling orders to automatically ship monthly, every three months or every six months. Cancel anytime by e-mailing firstname.lastname@example.org.
Q: Where does Cocoili ship?
A: We’re proud to ship within the United States and to 36 countries around the world: Australia, Belarus, Belgium, Canada, China, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hong Kong, India, Ireland, Italy, Malaysia, Malta, Netherlands, New Zealand, Oman, Poland, Portugal, Singapore, Slovakia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates and United Kingdom.
Q: Will Cocoili work for my sensitive skin?
A: Our products were formulated especially for you! Unlock the power of organic coconut oil to reveal your skin’s natural beauty and glow by alleviating common skin problems associated with rosacea, eczema, psoriasis and more.
Q: Does Cocoili really contain organic coconut oil?
A: Absolutely. We use only the purest form of organic coconut oil to deliver outstanding natural products that nourish, heal and revitalize your skin.
We want you to love Cocoili as much as we do, and we hope our products meet your expectations in every way.
If you’re every unsatisfied with your purchase, we offer you a 180-day money-back guarantee free from hassles and questions.
Simply return your empty bottle for a full refund. Take these steps to begin the easy refund process:
1. E-mail the Cocoili team at email@example.com, including the following information:
You’ll receive a reply with our return address within 48 business hours.
2. Return your empty bottle within 180 days from purchase with the original shipping invoice and the confirmation number you’ve been assigned. Postage is your responsibility; we suggest you obtain confirmation and tracking numbers.
3. Receive a refund for your entire order (less return postage) once we have your returned bottles. We ask for your patience throughout the refund process to allow for quality control, shipping times and credit card transactions.
Unfortunately, failure to comply with our return and refund policy renders your purchase non-refundable.